Frequently asked questions

We list some of commonly asked questions with our answers.

We provide shuttle service 24 hours a day, 7 days a week.

We offer a few options. You can make your shuttle reservation online 24 hours a day, text message, or call one of our friendly, helpful reservation agents during normal business hours at (503) 998-1818.

Yes, not only we provide airport transfer, but also offer charter, special events, concert and sport events. Give us a call and plan your event with our reliable transportation service.

You can plan your journey and request a quote.

A quote will provide a faily accurate price, based on number of passengers and luggages you have during your trips, your pickup and destination locations, travel time, etc and more.

However, special request, wait time, additional stops and other inquiries are not covered in the quote. All advertised fares are subject to change, and may be higher during holidays and intemperate weather.

Yes, we charge $15 for a stop within the same neightborhood as the pickup or dropoff location. $25 for a stop further on the way, and $35 (and up) for a stop that is out of the way. Gratuity not included.

We accept all major credit cards (Visa, Master, American Express and Discover). It's best paying the driver directly with cash or credit cards. Occasionally we can accept payment over the phone and time to time we may charge deposit to secure a reservation.

We don't include tips or gratuities in our fares. We encourage you to tip the driver when the job has been done well. While it's optional, our drivers would greately appreciate the standard 20% gratuity.

Yes, you and your family's safety and well-being is our top-most concern. We ease that parental concern by offering child seats for infants, rear facing and forward facing toddlers upon request.

There’s a $10 fee for each car seat.

We recognize that this happens. Flight cancellations due to weather or a problem with the airplane are outside of your control. Just contact our reservation agent at (503) 998-1818. We will be happy to arrange for a reservation that correlates with your new schedule. If at all possible, submit changes 24 hours in advance.

Yes, please call or text at (503) 998-1818 at your earliest convenience and we will do our best to coordinate your new arrival time.

Please call or text our reservation agent at (503) 998-1818. If you cancel less than 24 hours before your reservation, we will bill you half of the fare as a Late Cancellation or No-Show.

We understand missed flights can happen sometimes. Call the reservation agent ASAP and provide all your flight information. The agent will try to reschedule your reservation. Once we verify that the missed flight was not your fault, you won’t be charged for late cancellation.

We allow 5 minutes grace period for all none-airport pickup. Wait time charges will apply after the expiration of the 5 minute grace period.

For Airport pickups, there is a 15 minute waiting time allowance on Domestic flight and International flight. We recommend Domestic flight with check bag usually takes 30 minutes and 60 minutes for International flight after landing.

If your grace period finishes and you have not arrived, you’re charged $1.00/minute in wait time fees.

Our pickup location is outside baggage claim over at ISLAND #3. We usually call or text your mobile phone upon your arrival and guide you to our vehicle location.

If our driver hasn’t reached you, or you don’t have a cell phone, please contact the airport information booth by providing your name, airline, flight number and our company name Simon Says PDX Shuttle. They will let us know you are ready for pickup.

When you make a reservation with us, you’ll never have to stand outside waiting for a car. We take pride in being there, waiting for you.

Yes, Simon Says PDX Shuttle allows pets in our vans. We require that large pets stay inside a kennel for safety reasons.

No. All of our vehicles are smoke free. We do not allow our customers or drivers to smoke inside our vehicles. This ban includes e-cigarettes as well.

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